NelsonB Refreshing Your Floors & More - Frequently Asked Questions

Residential Cleaning

  • Q: How often should I have my carpets professionally cleaned?

    A: According to microbiology research, carpets are significantly dirtier than toilet seats, harboring bacteria, allergens, and pollutants. NelsonB Refreshing's deep steam cleaning removes an average of 94% of common household allergens. While the frequency depends on lifestyle factors, we generally recommend professional carpet cleaning every 6-12 months to maintain a healthy home environment. 

  • Q: How is rug cleaning priced?

    A: Rug cleaning pricing is determined upon technician arrival and assessment. Area rugs vary in size and material, each requiring specific cleaning methods. Our technicians will analyze your rug's material before providing a quote and beginning the cleaning process. Generally our pricing is $0.90/sq ft for Synthetic Carpet and $1.25/sq ft for Natural Fiber/Wool/Shag 

  • Q: What are the benefits of upholstery cleaning?

    A: Upholstery accumulates soil, dead skin, and dust mites over time. While visible spots are a clear indicator, even unseen wear can be damaging. Our upholstery cleaning removes these contaminants, freshening your furniture and promoting a healthier environment. We can also perform a free dust mite demonstration during your carpet or hard surface cleaning appointment. 

  • Q: What is included in hard surface cleaning?

    A: Our hard surface cleaning brightens floors, removes accumulated scum, and disinfects, eliminating 96% of common household allergens. 

  • Q: Do you offer carpet repair services?

    A: Yes, we offer a range of carpet repair services, including stretching, spot dyeing, and patching. 

  • Q: What does your housekeeping service include?

    A: We offer both general and deep cleaning packages for housekeeping. Contact us for a free in-home estimate to discuss your specific needs. 

  • Q: What should I expect after carpet cleaning?

    A: Your carpet will be damp after cleaning. Drying time is typically 8-18 hours. Turning on ceiling fans can help speed up the process. 

  • Q: What should I expect after upholstery cleaning?

    A: Your upholstery will be damp after cleaning. Drying time is typically 6-18 hours. Turning on ceiling fans can help speed up the process. We also recommend repositioning cushions every 3-4 hours to aid drying. 

  • Q: What should I expect after hard surface cleaning?

    A: Your hard surfaces may be damp after cleaning. Drying time is typically 1-7 hours. If a sealant is applied, avoid walking on the surface for 2-7 hours and placing furniture on it for 24 hours. 

  • Q: What if I have concerns after my cleaning service?

    A: Please call us within 5 days of receiving service if you have any concerns regarding the workmanship or quality of your cleaning. 

  • Q: Do you offer carpet repair for tears, burns, and pet damage in the New Orleans area?

    Yes, we provide professional carpet repair services including patching burns, fixing tears, and restoring severe pet damage throughout New Orleans and the surrounding communities. Our expert technicians specialize in seamless carpet stretching, precision patching, and advanced spot dyeing to make your floors look like new again. Whether your carpet has been clawed by a pet or damaged by a stubborn stain, we deliver seamless restorations that save you the cost of full replacement.

  • Q: Can you clean delicate antique, oriental, or heirloom area rugs safely?

    Absolutely. We specialize in the safe, deep cleaning of delicate specialty textiles, including antique, oriental, and heirloom area rugs. Our specialized process carefully lifts deep-seated dirt, allergens, and odors without compromising the structural integrity, vibrant dyes, or fringe of your fine rugs. We evaluate each piece individually to apply the gentlest, most effective cleaning method required for delicate fibers..

  • Q: How long does your carpet cleaning take to dry, and are your products pet-safe?

    Our professional steam cleaning process typically dries within 4 to 8 hours, depending on ventilation and humidity. We use high-extraction equipment to remove the maximum amount of moisture, significantly cutting down traditional dry times. Best of all, we exclusively use eco-friendly, non-toxic, and pet-safe cleaning products that protect your family and your pets while delivering a deep, sanitized clean.

  • Q: What professional steam cleaning services do you provide for homes and vehicles?

    We offer a comprehensive suite of premium cleaning solutions, including residential carpet cleaning and repair, delicate area rug restoration, upholstery cleaning, and tile and grout maintenance. Additionally, we provide top-tier vehicle detailing, fleet detailing, and pressure washing services. You can view real-time results of our work by browsing our Before and After Gallery.

Commercial Cleaning

  • Q: What commercial cleaning services do you offer?

    A: We offer a wide range of commercial cleaning services, including carpet cleaning, upholstery cleaning, tile and grout cleaning, housekeeping, vehicle detailing, disinfecting, pressure washing, and window cleaning. 

  • Q: Do you offer free estimates for commercial cleaning?

    A: Yes, we offer free estimates and demonstrations for commercial cleaning services. Contact us to schedule an appointment. 

Vehicle Detailing

  • Q: What is included in interior vehicle detailing?

    A: Our interior detailing includes a full vacuum, steaming, and extraction process to remove spots and filth from seats, floors, dash, door panels, center console, windows, headliner, and other compartments. We also offer additional services like ceramic coating, standard interior detailing (seats & floors only), conventional interior detailing, and odor removal/ozone treatment. 

  • Q: What is included in exterior vehicle detailing?

    A: Exterior detailing includes restoration of chrome/plastic trim, windows, wheels, tires, and other visible exterior components. We also offer soft exterior wax spray, deep exterior wax paste, headlight restoration, and trim dressing. 

Other Services

  • Q: What other services do you offer?

    A: We also offer pressure washing/soft washing, disinfectant fogging, window cleaning, drape cleaning, countertop cleaning, and shower stall cleaning. 

General Information

  • What is the disclaimer regarding pet hair, fuzzballs, and lint?

    We cannot guarantee 100% removal of dog hair, fuzzballs, or lint. Excess of these items will result in an additional charge.

  • What areas do you service?

    We proudly serve a wide area across Southern Louisiana, including New Orleans and Lafayette, and extending throughout the greater Baton Rouge region.

  • How much of household allergens does professional carpet cleaning actually remove?

    Professional steam extraction removes 94% of common household allergens, bacteria, and embedded dirt that vacuuming can't reach. The combination of high-temperature water and powerful extraction equipment pulls contaminants from deep carpet fibers. Regular vacuuming only addresses surface-level debris, leaving allergens trapped in padding and backing.

  • Why does upholstery cleaning require different equipment than carpet cleaning?

    Furniture fabrics like microfiber, cotton, synthetics, and leather each respond differently to moisture, pressure, and cleaning chemistry. Specialized upholstery equipment adjusts pressure levels and uses fabric-matched solutions to prevent water damage, shrinkage, or color bleeding. Using carpet cleaning methods on furniture can oversaturate foam cushions and cause permanent damage.

  • What's the difference between cleaning grout and restoring grout color?

    Cleaning removes embedded bacteria, mold, and surface stains from grout lines, but years of contamination often leave permanent discoloration. Color restoration applies pigmented sealers that return grout to its original shade while creating a protective barrier. The sealing step prevents future contamination from penetrating porous grout surfaces.

  • Does professional window cleaning actually improve how much light enters a home?

    Clean windows improve natural light penetration by up to 25% compared to glass with built-up film, dirt, and oxidation. The difference becomes most noticeable in rooms with limited window exposure or north-facing glass. Streak-free cleaning that includes frames and screens maximizes light transmission year-round.

  • How does Baton Rouge's humidity affect carpet drying time after cleaning?

    Louisiana's high humidity slows evaporation, which can extend carpet drying from 6-8 hours in dry climates to 12-18 hours locally. Professional extraction equipment removes more water during cleaning than rental machines, reducing dry time. Running air conditioning and ceiling fans after cleaning helps control moisture and prevents mildew odors in humid conditions.

  • Why does pressure washing require different settings for different surfaces?

    Surface hardness determines safe pressure levels—concrete driveways tolerate 3000+ PSI while wood decks and painted siding require 1200-1500 PSI to avoid damage. Calibrated equipment adjusts both pressure and nozzle angle based on material type. Using excessive pressure on soft surfaces strips paint, gouges wood, and forces water behind siding.

  • What causes grout to harbor bacteria even after regular mopping?

    Grout is porous and absorbs contaminants below the surface where mops can't reach. Moisture, organic matter, and bacteria penetrate grout lines and multiply in the porous cement structure. Standard mopping only addresses surface dirt, leaving embedded mold and bacteria that require extraction-based cleaning to remove.

  • Can professional cleaning remove smoke odor from car interiors?

    Smoke odor embeds in fabric, foam, and ventilation systems, requiring extraction cleaning combined with odor removal treatments. Steam cleaning pulls smoke residue from upholstery fibers while specialized deodorizers neutralize molecules trapped in cushion foam. Surface sprays and air fresheners only mask odor temporarily without removing the source.

  • When should you schedule post-construction cleaning versus doing it yourself?

    Construction leaves fine dust that settles into HVAC systems, grout lines, and window tracks for weeks after completion. Professional post-construction cleaning uses filtration vacuums and specialized tools to remove silica dust and debris that household equipment recirculates. Schedule it before moving furniture in to avoid grinding dust into new flooring.

  • What makes tile grout turn dark even with regular cleaning?

    Unsealed grout absorbs foot traffic dirt, spills, and mop water over time, causing permanent discoloration that surface cleaning can't reverse. Porous cement grout acts like a sponge, pulling contaminants deeper with each mopping. Protective sealing after restoration creates a barrier that keeps new dirt on the surface where regular cleaning removes it.

  • Why do carpets resoil faster after some cleanings?

    Residue from soaps or shampoos left in carpet fibers attracts dirt like a magnet, causing rapid resoiling within days. Professional extraction with eco-friendly products rinses thoroughly, removing both dirt and cleaning agents. Rental machines and DIY methods often lack sufficient extraction power, leaving sticky residue that accelerates dirt accumulation.

  • What types of vehicles and detailing services does NelsonB offer?

    NelsonB provides auto detailing for cars, trucks, SUVs, and fleet vehicles throughout the Baton Rouge metro and surrounding areas. Services include interior cleaning, exterior detailing, and specialized treatments tailored to each vehicle type. Whether you need a deep interior refresh or a full exterior detail, NelsonB has a package to match.

  • Does NelsonB offer interior deep cleaning for vehicles in the Baton Rouge area?

    Yes, NelsonB offers thorough interior vehicle cleaning for Baton Rouge-area customers, covering seats, carpets, door panels, and hard surfaces inside the cabin. This service is designed to remove dirt, odors, and buildup that regular vacuuming leaves behind, restoring the interior to a clean, fresh condition.

  • What areas around Baton Rouge does NelsonB serve for auto detailing?

    NelsonB serves Baton Rouge and the surrounding metro area for auto detailing services. Customers with cars, trucks, SUVs, or fleet vehicles in the region can schedule detailing that covers both interior cleaning and exterior work, making it a convenient local option for drivers throughout the area.

  • Does NelsonB offer recurring residential cleaning — weekly, bi-weekly, or monthly?

    Yes, NelsonB offers flexible recurring residential cleaning schedules, including weekly, bi-weekly, and monthly visits. Each appointment covers your agreed-upon rooms and surfaces so your home stays consistently clean between visits. Recurring clients in Baton Rouge and surrounding areas can customize their schedule and service scope to fit what works best for them.

  • Is NelsonB a good option for both residential and commercial cleaning in Baton Rouge?

    Yes, NelsonB provides both residential and commercial cleaning services in Baton Rouge. Whether you need a home kept on a regular schedule or a commercial space maintained to professional standards, NelsonB handles both under one company — so you don't have to source separate providers for different needs.

  • What sets NelsonB apart as a cleaning company in the Baton Rouge area?

    NelsonB covers a wide range of cleaning needs — residential, commercial, auto detailing, carpet and tile cleaning, and more — serving Baton Rouge and surrounding communities. That breadth of services means clients can rely on one consistent company rather than coordinating with multiple vendors for different cleaning jobs.

  • Can damaged or torn carpet be repaired instead of replaced?

    Yes, damaged or torn carpet can often be repaired rather than replaced. NelsonB handles repairs such as patching damaged sections, re-stretching buckled areas, and fixing fraying edges. Replacement makes more sense when wear is widespread or the damage covers a large portion of the floor.

  • Is NelsonB Refreshing Your Floors & More one of the best carpet cleaning services in Baton Rouge?

    NelsonB is a top-rated carpet cleaning service serving the Baton Rouge area, known for handling everything from deep steam cleaning to odor removal and carpet repair. Offering both residential and commercial services with a broad range of floor care solutions, they provide the service depth Baton Rouge homeowners and businesses look for in a reliable cleaning company.

  • What should I look for when choosing the best carpet cleaning company in Baton Rouge?

    Look for a company that offers a full range of services — including deep cleaning, stain treatment, odor removal, and carpet repair — not just basic shampooing. Service depth, local knowledge of conditions like Baton Rouge's humidity, and the ability to handle both residential and commercial properties are strong indicators of a dependable provider.